Terms of Service
Last Updated: July 2026
1. Agreement to Terms
By accessing and using Cases-IO ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
2. Description of Service
Cases-IO provides a cloud-based medical-legal case management platform that enables organizations to manage IME and peer review workflows, provider scheduling, and document management.
3. User Accounts
To use our Service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
4. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Transmit malicious code or viruses
- Interfere with or disrupt the Service
- Share your account credentials with unauthorized users
- Use the Service to violate any applicable laws or regulations
5. Data and Privacy
Your use of the Service is also governed by our Privacy Policy. We maintain enterprise-grade security measures to protect your data, including:
- Isolated customer databases and file storage
- Encrypted data at rest and in transit
- Healthcare-grade security infrastructure
- Regular security audits and monitoring
- Business Associate Agreements (BAA) available when required
6. SMS Messaging Program
Cases-IO offers a text messaging program, Cases-IO Appointment Confirmations, which sends transactional appointment confirmation and reminder messages to individuals who have provided consent to receive them.
- Program Name: Cases-IO Appointment Confirmations
- Purpose: Transactional appointment confirmations and reminders
- Message Frequency: Message frequency varies
- Cost: Message and data rates may apply
- Opt-Out: Reply STOP at any time to opt out of receiving messages
- Help: Reply HELP for assistance
Carriers are not liable for delayed or undelivered messages.
For support, reply HELP to any message, contact us through the form at cases-io.com, or write to us at 109 E. Evans St. Suite 207, West Chester, PA 19380.
7. Subscription and Payment
Our Service is provided on a subscription basis. You agree to:
- Pay all fees associated with your subscription plan
- Provide accurate billing information
- Allow us to charge your payment method on a recurring basis
- Notify us of any changes to your billing information
Subscriptions automatically renew unless cancelled. You may cancel at any time with no long-term contracts.
8. Intellectual Property
The Service, including all software, content, and materials, is owned by Cases-IO and protected by intellectual property laws. You retain ownership of your data, but grant us a license to use it to provide the Service.
9. Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance and updates with advance notice when possible.
10. Limitation of Liability
To the maximum extent permitted by law, Cases-IO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
11. Termination
We reserve the right to suspend or terminate your access to the Service at any time for violations of these Terms. Upon termination, you will have a reasonable period to export your data.
12. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.
13. Governing Law
These Terms are governed by the laws of the State of Pennsylvania, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Chester County, Pennsylvania.
14. Contact Information
If you have questions about these Terms, please contact us at:
Address: 109 E. Evans St. Suite 207, West Chester, PA 19380